John Engates is CTO of Rackspace. He joined the company in August of 2000 and has worked in several areas of Rackspace including Operations, Professional Services and Customer Care. Most recently, Engates has been responsible for managing the ongoing development of Rackspace's Intensive segment. He was one of the leading forces behind Rackspace's Microsoft Gold Certification. Prior to joining Rackspace, Engates was a founder of Internet Direct, one of the oldest and largest Internet service providers in Texas.